Contact Us

Get in touch with us today, whatever your query. Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here.

Physical Address

Shijiazhuang City,
Hebei Province,
China, 050041

Work Hours

Monday to Friday: 9am - 5pm
Weekend: Rest

Email Address

youjie@youjie-medicalcare.com

Phone Numbers

+86-18033769380

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FREQUENTLY ASKED QUESTIONS

We strive to provide our customers with excellent quality products, therefore if you recognise what you believe is a faulty product, please get in touch with us at youjie@youjie-medicalcare.com. We will be in contact with you as soon as possible to assist you with the issue.

At Youjietg our goal is to offer you the best and FREE Shipping, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. Our time frame is 5 to 10 working days with Free Tracked Shipping.

We recommend using our Smart Back Massager 30 minutes a day. The device also has an automatic shut-off after 30 minutes of use.

Please visit our ‘Refund Policy’ page for more information on returns and refunds.

Yes, we offer a 2 years manufacturer’s warranty. Please read more about this on our ‘Refund Policy’ page.

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